FAQ | Philadelphia Ballet

Where can I buy tickets?

Please visit our Tickets Page to purchase seats or to learn more about our upcoming season by visiting our Season page.

Do you want to attend more than one show? With options starting at just $25.00 per show, our subscription ticket options make ballet more accessible than ever! Learn more about our subscriptions here.

For additional support, please contact the customer experience team through this online form, by emailing [email protected], or by calling 215.893.1955 Tuesday – Friday from 10am – 5pm.

I’d like to buy a ticket or subscription as a gift. How can I do that?

You’re in luck! Gift certificates can be purchased through Ensemble Arts Philly Audience Services.

Fill in the form, and provide the amount of the gift certificate, receiver’s name and email address. When purchasing a gift certificate, don’t forget to include a message that your gift is for friends/family to enjoy Philadelphia Ballet’s season in the comment box! Gift certificates can be e-delivered to the desired recipient. The gift certificate can be applied on the regular payment page when purchasing tickets.

I never received my confirmation email.

If you purchased tickets but have not received your confirmation email, don’t worry! You can still access the performances by clicking here and logging in using the information you used to purchase. If you’re not sure of your login information, click on the link that says “Reset or update my password” when prompted to log in.

For additional support, please contact the customer experience team through this online form, by emailing [email protected], or by calling 215.893.1955 Tuesday – Friday from 10am – 5pm.

I misplaced my ticket, what should I do?

Contact the customer experience team through this online form, by emailing [email protected], or by calling 215.893.1955 Tuesday – Friday from 10am – 5pm.

Do you offer refunds or ticket exchanges?

We pledge to be flexible, empathetic, and accommodating should you be unable to attend an event. However, we cannot guarantee that you will be offered a refund or ticket exchange in every scenario. To discuss refunds or exchanges, please contact the customer experience team through this online form, by emailing [email protected], or by calling 215.893.1955 Tuesday – Friday from 10am – 5pm.

PERFORMANCES

What happens if my performance is rescheduled or canceled?

If an event needs to be rescheduled or canceled, we will let you know as soon as possible, providing you flexible options for exchanges or reimbursement. We will reach out to you directly about the steps to take in this unlikely event.

Where can I get more information about my visit, such as dress code, parking, and places to stay?

For theater information, dress code, places to stay, and everything else you need to know before your visit, head to our dedicated Your Visit page!

COVID

What safety measures are in place to protect against COVID-19?

We are committed to bringing the highest level of talent to our stages, while keeping our audiences, dancers, musicians, students, production crew, and staff safe.

For more information on our COVID-19 policy, please visit this dedicated guidelines page.

What happens if I test positive or have symptoms of COVID-19?

We ask that all ticket holders be mindful of the health and safety of those around them and do not attend a performance if they believe they may have COVID-19. We will do our best to refund or exchange your ticket for a future date!

To discuss refunds or exchanges, please contact the customer experience team through the online form, by emailing [email protected], or by calling 215.893.1955 Tuesday – Friday from 10am – 5pm.

Was your question not answered here?

For additional support, please contact Audience Services online or call at 215.893.1999. Please include your phone number in your email if you would like to be contacted over the phone.

Frequently Asked Questions